Welcome to HugunDesigns! We are committed to providing high-quality digital graphics services to our valued customers. This Delivery Policy outlines the delivery timeframes and procedures for our services, focusing on communication through Discord and file delivery via Google Drive.

1. Delivery Timeframes

Standard Delivery:

  • Initial Drafts: All initial drafts of digital graphics will be delivered within 2-4 business days from the date of order confirmation on Discord.
  • Revisions: Revisions requested will be delivered within 1-2 business days from when the revision request is received on Discord.
  • Final Delivery: Final, approved designs will be delivered within 1 business day after final approval.

Rush Delivery:

  • Initial Drafts: Rush delivery options are available for an additional fee. Initial drafts can be delivered within 1-2 business days.
  • Revisions: Rush revisions can be delivered within 1 business day.
  • Final Delivery: Final, approved designs under rush service will be delivered within 1 business day after final approval.

2. Delivery Process

Order Confirmation:

  • After discussing and confirming the order on Discord, you will receive an order confirmation message with the details of your request and the estimated delivery timeframe.

Delivery Method:

  • All digital graphics will be delivered via Google Drive. A link to the Google Drive folder containing the files will be sent to you via Discord.
  • Ensure you have access to Google Drive with the email address provided during order confirmation.

Revisions:

  • You are entitled to [number of revisions] free revisions. Additional revisions beyond the included amount may incur an extra fee.
  • Each revision request must be specific and detailed to ensure timely and accurate modifications. Please provide revision requests through Discord.

Final Approval:

  • Once you are satisfied with the design, you must provide final approval via Discord.
  • The final files will be sent to you within the specified delivery timeframe after receiving your approval.

3. Delays and Exceptions

Delays:

  • While we strive to meet all delivery timeframes, delays may occur due to unforeseen circumstances. In such cases, we will promptly notify you on Discord and provide a revised delivery date.

Customer Responsibilities:

  • Timely communication and feedback are essential to meet delivery timeframes. Delays in responses from customers may result in extended delivery periods.

Holidays and Weekends:

  • Business days are defined as Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

4. Contact Information

If you have any questions or need further assistance regarding our delivery policy, please contact us

We appreciate your business and are committed to delivering outstanding digital graphics services in a timely and professional manner.